Return Policy Page

Return Policy
Last updated: May 6th, 2025

At Moon & Skin, we believe in skincare that speaks for itself. If it doesn’t feel right on your skin, we’ll make it right.

🧴 First-Time Purchase? You’re Covered.
Trying us for the first time? If you’re not in love, let us know — we’ll offer a refund or store credit, whichever feels better for you.

✨ Eligibility for Returns
To be eligible for a return, your item must be:

Purchased directly from moonandskin.com

At least half full (we want you to try the product — just not use the whole thing)

Note: We do not accept returns on items marked as final sale or free gifts.

💌 How to Start a Return
Email us at hello@moonandskin.co with:

Your order number

The product(s) you’d like to return

A quick note on why it didn’t work out (so we can keep improving)

We’ll send you a prepaid return label and next steps.

💳 Refunds
Once we receive your return, please allow 5–7 business days for processing. Refunds will be issued to your original payment method. If you'd prefer store credit, just let us know.

🧵 We’re a Small Brand
As a young brand, every order means the world to us. If something didn’t meet your expectations, please reach out — we genuinely want to make it right.